Frequently Asked Questions

What does Alcove Supplements sell?

Alcove Supplements offers daily wellness products such as methylene blue drops, mushroom coffee, adaptogens, hydration powders, protein, collagen, recovery support, and other routine-focused supplements.

Are Alcove products intended to diagnose, treat, cure, or prevent disease?

No. Alcove products are sold as wellness supplements and are not intended to diagnose, treat, cure, or prevent any disease. Always read the product label and consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, managing a medical condition, or purchasing for someone under 18.

How do I choose the right product?

Start with your goal. Focus products are built around clarity and daily cognitive routines. Recovery products include hydration, protein, collagen, and post-workout support. Biohacking favorites include specialty items such as methylene blue, adaptogens, NMN, and shilajit.

How should I use the products?

Follow the directions on the product label. Do not exceed the suggested use unless directed by a qualified healthcare professional. If you are unsure whether a product is right for you, speak with a healthcare professional before use.

How should I store supplements?

Store products as directed on the label. In general, keep supplements tightly closed, away from heat, moisture, and direct sunlight, and out of reach of children and pets.

When will my order ship?

Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing may take longer during holidays, restocks, product launches, or periods of high order volume.

How much does shipping cost?

Shipping rates are calculated at checkout based on your cart, destination, and available carrier options. Free standard shipping may be available on eligible U.S. orders of $75 or more when shown at checkout.

Do you ship internationally?

Available shipping destinations are shown at checkout. If international shipping is available for your order, any applicable duties, taxes, customs fees, or import requirements are the customer's responsibility unless otherwise stated at checkout.

How do I track my order?

When your order ships, you will receive a shipping confirmation with tracking information if tracking is available. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once an order has entered fulfillment or shipped.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos of the package and product issue. We will review the issue and help with the next step.

What is your return policy?

Return eligibility is handled under our Return Policy. Supplements and personal care products may have restrictions once opened or used, so please review the policy before sending anything back.

Do you offer gift cards?

Yes. Alcove gift cards are available for customers who want to let someone choose the products that fit their own routine.

How do I contact Alcove Supplements?

Use the contact page for order questions, product questions, or support requests. If you are asking about an order, include your order number so we can help faster.